Customer Service Representative

Overview

Store 2747520: 11940 US-31, Edinburgh, Indiana 46124.

Shift Availability:
Flexible Availability

Job Type:
Essential Duties The position includes, but is not limited to, the following essential job duties, responsibilities and requirements.

• Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
  • Greet customers as they enter the area and thank customers as they leave.
  • Give assistance and offer suggestions or recommendations to the customer.
  • Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
  • Perform multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
  • Report to work on time and follow the dress and appearance code.
• Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties.
  • Perform multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
  • Inspect store facilities and equipment for safety, cleanliness, and proper working order.
  • Notify Store Manager of any equipment failure or maintenance/supply needs.
• Merchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
  • Maintain adequate stock throughout the store and supplies in counter areas; rotates stock properly.
  • Place advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Sales Controls: Controls merchandise, cash shortages, and other selling expenses.
  • Assist in maintaining proper inventory levels and shift audits.
• Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances.
  • Notify the Store Manager of any sales, cash or inventory discrepancy.
  • Follow Company and/or brand guidelines for product breakage or spoilage.
• Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
  • Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Administrative: Keeps an accurate record of all shift and timekeeping paperwork.
  • May take inventory of supplies and equipment.
  • Attends job-related meetings (may be required to work irregular hours).
  • Provides regular and predictable onsite attendance.
  • Performs other duties as assigned by the Store Manager.

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.)
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for…