Bakery/Cake Decorator
Listed on 2026-01-27
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Location: North Vernon
BAKERY/CAKE DECORATOR
Create an outstanding customer experience through exceptional service, establishing and maintaining a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities- Create an environment that enables customers to feel welcome by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products, respond to questions, and make suggestions about products.
- Offer product samples to help customers discover new items; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
- Recommend bakery items to customers to ensure they receive the products they want and need.
- Check product quality for freshness, review sell‑by dates, and take appropriate action. Use all equipment in the bakery such as refrigerators, freezers, and ovens according to company guidelines.
- Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
- Label, stock, sign, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Understand the store's layout and locate products as requested by customers; stay current with present, future, seasonal, and special ads.
- Maintain awareness of inventory/stocking conditions and note any discrepancies.
- Adhere to all local, state, and federal health and civil code regulations.
- Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
- Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of items needing repair.
- Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Minimum Qualifications
- Any retail experience.
- Any bakery/cake decorating experience.
- Ability to handle stressful situations.
- Knowledge of basic math.
- Effective communication skills.
- Second language: speaking, reading, and/or writing.
Based in Indiana, Jay C merged with The Kroger Company in 1999. Today, we’re proudly serving Jay C customers in 22 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. Get the value and care you need to grow. Apply today to join our Jay C family.
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology, and so much more.
- Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
- Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Dairy Product Manufacturing
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