ECommerce Associate

Location: Indianapolis

** Position Status**:
Full-Time  
** Hourly Rate**: $15/hr.  
** Location/Address**:  is the first e-commerce platform created, owned, and operated by a nonprofit organization.  Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics, and more.  Goodwill of Central and Southern Indiana provides an engaging online shopping experience on this site and other online destinations to further Goodwill’s mission of helping people who are facing barriers in finding jobs.

The eCommerce Associate assists the management team in reaching the operational goals of the site by functioning in various capacities within the eCommerce location.  The titles of the various jobs the eCommerce Associate may be called upon to learn and work include:  Picker/Shelver, Packer and Shipping Clerk, eBook Scanner, eBook Picker/Shelver, eBook Shipper, or Customer Service Associate. The environment is production- and safety-focused with a culture that values mutual respect, support, growth, positive team spirit, and family.  

All positions have hourly quotas to reach.
* Accurately scans and stocks items into inventory.
* Picks and fulfills customer orders and ensures accuracy by cross-referencing products with hand held scanners.
* Inspects each product’s condition and confirm with the description provided.
**** Required Competencies
- ** for all eCommerce Associate roles:
**** Degree and Credential Requirements** - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.
** Attention to Detail** **
- ** Attends to details and pursues quality in accomplishing tasks, including safety awareness.
** Technical Knowledge** - Has solid knowledge of G Suite, MS Office, and internet navigation.
** Communication Skills** - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
** Continuous Learning** - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one’s skills.
** Strong Work Ethic** - Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and is able to work with minimal supervision.
**** Preferred Competencies
- ** to be considered for specific roles
**** Customer Focus** - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
**** Other Requirements:
**** Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
* Required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl to manage repetitive movement.
* Regularly lift and/or move up to 50 pounds.
* Can manage prolonged periods of sitting and working on a computer or handheld scanner. Some exposure to moderate noise and temperature variations and working with constant overhead fluorescent lighting.
* Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.
* Minimum of 18 years of age
* Continuing education and leadership development as well as tuition reimbursement
* Comprehensive health plan, dental and vision insurance
* Paid time off (PTO) and paid holidays
* Company provided life insurance
* Nationally recognized preventive health and wellness program
* Section 125 pretax health spending account, dependent care spending account and premiums
* Retirement options with partial company match %
*…