Beauty Counter Manager - Women's Fragrances, Jo Malone London, Creed, diptyque & Le Labo - Fash

Beauty Counter Manager - Jo Malone London - Fashion Mall at Keystone

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.

The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally.

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Physical Requirements:
  • Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling.
  • Handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.

$21.35 - $22.25 Hourly.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more.

© 2022 Nordstrom, Inc