Sales Associate II - Indianapolis

Sales Associate – Indianapolis, IN

Coach is a global fashion house founded in New York in 1941. We are committed to making beautiful, lasting items and delivering exceptional customer experiences.

• Deliver direct customer service and sales that reflects Coach’s brand commitment, building lasting relationships through personalized experiences.
• Understand store objectives and align all decisions with company priorities.
• Create and achieve personal sales and clienteling strategies in partnership with management.
• Represent Coach as a brand ambassador and demonstrate all selling and service expectations at all times.
• Support local sales strategies and tactics based on market changes.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships.
• Create positive customer impressions, communicate product knowledge, pricing, promotions, and cross‑sell additional benefits.
• Work with multiple customers simultaneously, follow up consistently, and adjust selling techniques to meet store financial results.
• Use Coach’s tools and technology for relationship building and clienteling.
• Promote teamwork, trust, and collaboration within the store and with external partners.
• Maintain a calm, professional demeanor at all times.

• Complete daily operational tasks without impacting service or Coach standards: floor cleanliness, inventory, visual merchandising, cash wrap, and asset protection.
• Handle shipping, stocking, and replenishment of inventory and support inventory processes.
• Process transactions efficiently: purchases, returns, exchanges, and found orders.
• Maintain strong organizational standards in the stockroom and sales floor.

• Drive for Results – exceed goals and push self and others forward.
• Customer Focus – meet internal and external expectations, build trust.
• Creativity – generate new ideas and connect unrelated concepts.
• Interpersonal Savvy – build rapport with all people.
• Learning on The Fly – adapt quickly, experiment, and find solutions.
• Perseverance – finish tasks under resistance or setbacks.
• Dealing with Ambiguity – handle change confidently and act without full picture.

Experience: 1‑3 years in luxury retail sales, knowledgeable about fashion trends and competition.

Education: High school diploma or equivalent; college degree preferred.

Technical: Cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), use of walkie‑talkie, reading price sheets.

Physical: Able to work fast pace, communicate clearly, maneuver sale floors and stock room, lift up to 25 lbs commonly and 50 lbs occasionally.

Schedule: Flexible; nights, weekends, holidays, peak sales days (e.g., Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day). Must align with Coach scheduling expectations.

Base pay range: $17.00 – $18.50 per hour.

Eligible employees receive health, dental, vision, life and disability insurance, 401(k) plan, and paid time off. Discounts on products and incentive compensation are also offered.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications, with no regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other protected basis prohibited by law.

Americans with Disabilities Act (ADA):
Tapestry will provide reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or e

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