Resident Service Coordinator

Boardwalk at Westlake, 6000 West Lake Dr, Indianapolis, Indiana, United States of America

Job Description:

Posted Thursday, December 18, 2025 at 5:00 AM. Join Our Team as a Resident Service Coordinator – Enhance the Resident Experience! Are you passionate about customer service and creating positive living environments? We're looking for a dedicated Resident Service Coordinator to join our team. In this role, you will play a key part in managing resident services, assisting with property operations, and ensuring smooth administrative processes.

You’ll engage directly with residents and help ensure their needs are met, all while working in a dynamic and collaborative environment.

• 20% Rent Discount
• Excellent Base Pay: $18.00 - $21.00
• $100 New Lease Commissions
• Property Staff Shared Renewal Commissions (paid monthly)
• $300 Morgan Essentials (paid quarterly)
• Employee Referral Program (Earn up to $750 per referral)
• Education/Tuition Reimbursement Program
• Comprehensive Benefits:
  Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
• Retirement Plan: 401(k) with Company Match
• Generous Paid Time Off:
  Including 10 Holidays per year and sick leave
• Employee Assistance Program
• Additional Employee Discounts on various services

• As a Resident Service Coordinator, you'll be responsible for managing resident interactions, supporting property management tasks, and ensuring the overall satisfaction of residents.
• You will help plan events, conduct property inspections, manage resident files, and assist with communication between residents and leadership.
• Plan and organize resident events to foster community engagement
• Respond to resident feedback within 24 hours via the Resident Feedback system on
• Record and track all resident correspondence in Yardi
• Property Inspection & Curb Appeal
• Complete weekly property inspections with a focus on resident balconies/patios and amenities
• Inspect apartments as needed to maintain property standards
• Maintain accurate resident files, including renewals, resident retention programs, and lease changes
• Assist with in-house transfers, adding/removing roommates, and lease renewals
• Prepare renewal letters for delivery to residents
• Assist Property Manager and Assistant Property Manager with paperwork flow and verifications
• Collaborate with Leadership:
  Assist the Property Manager and Assistant Property Manager with property-related tasks
• Provide input on setting the agenda for weekly and monthly staff meetings
• Compliance:
  Ensure adherence to federal and state Fair Housing Laws and company policies

• Sales and/or customer service training
• Proficiency in software applications, smartphones, and reporting/analysis tools
• Skills:
  
  Bilingual preferred. Excellent communication, interpersonal, and problem-solving skills
• Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment
• Skilled in understanding and addressing resident concerns with care and professionalism

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

Ready to help enhance the resident experience and grow in your career? Apply today to become our next Resident Service Coordinator!

Get To Know Us: Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states.

The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Boardwalk at Westlake, 6000 West Lake Dr, Indianapolis, Indiana, United States of America