Assistant Property Manager

Overview

TITLE: Assistant Property Manager
REPORTS TO: Property Manager
ESSENTIAL FUNCTION OF THE POSITION: To assist the Property Manager in managing the day to day operations of the community.

• Greeting prospects.
• Qualify prospective residents.
• Answer the telephone in a cheerful, professional and informed manner and obtain an appointment with the prospect.
• Tour model, and make-ready units and then close the sale.
• Assist Property Manager with posting of rent, notices and other administrative duties.
• Prepare monthly newsletter for residents.
• Create flyers and other resident correspondences.
• Regular, effective marketing on an on-going basis includes building rapport with federal, state and local agencies, potential employers and other potential sources of prospective residents.
• Accompany Property Manager to market area vendors, attend Apartment Association functions and Chamber meetings.
• Accept applications for residency; check to see if complete; explain application fee and deposit fees; determine move-in date and apartment desired; process necessary checks for final management approval; complete all leases and addendums;
  Property Manager to review and sign; explain lease to leases.
• Have a thorough understanding of rental application, lease agreement and related documents. Have a thorough understanding of the areas competition, including amenities, prices, etc.
• Prepare weekly traffic reports.
• Follow lease renewal and recertification process.
• Notify maintenance of service requests; answer phone; check answering service; write up service requests; follow up with resident to ensure service was satisfactory; file service requests at completion.
• Order all office supplies.
• On a rotation basis, or as needed, shared exterior maintenance duties to include but not limited to; monitor grounds and pick up trash where needed; sweep parking, common and dumpsters areas; trim, weed, plant flowers and shrubs; painting and cleaning, if necessary.
• Advise Maintenance and Property Manager of any capital improvement needed; write up service requests for any exterior repair needed.
• Vacuum swimming pool and maintain chemical balances as needed; arrange pool furniture and remove trash in pool areas.
• Ensure boot leg or bandit signs are in proper locations, are in good condition, and banners or balloons attached.
• Ensure clubhouse, office and public areas are clean and smell fresh.
• Prepare refreshments for prospective residents.
• Always maintain a courteous and helpful attitude to residents and prospects.
• Accept rental payments.
• Be able to fill position of Property Manager and/or Leasing Consultant in the absence or vacation of either.
• Follow owner and management procedures and requests as directed.

Position requires computer skills and word processing skills are necessary. Must be able to work at least a 40 hour work week and be available as staffing needs on weekends.

• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of time is spent on feet and 40% of time is sitting at desk.
• Have frequent need (33% to 66% of the time) to perform the following physical activities:
  Bend/Stoop/Squat;
  Pick up litter, filing;
  Climb stairs;
  Inspect and show property;
  Push or Pull;
  Inspect and show property, open/close doors;
  Reach above shoulder;
  Inspect property, store/retrieve supplies.
• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
• Constant need (66% to 100%) to perform the following physical activities:
  Writing/Typing;
  Corporate/Resident communications;
  Grasping/Turning;
  Telephone/Doorknob use;
  Finger Dexterity;
  Operation of office equipment.
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
  Over 25 lbs. Rare need (less than 1% of the time); 20 lbs. – 25 lbs. Occasional need (1% to 55% of the time); 10 lbs. – 20 lbs. Frequent need (33% to 66%);
  Under 10 lbs. Constant need (66% to 100% of the time).

• Constant need (66% to 100% of the time) to complete forms, read and review reports and wide variety of correspondence, view computer screen. Frequent need to see…