Complaint Investigator

Location:

Indianapolis, IN

Type:
Full‑Time // On‑Site

We are seeking an early‑career Scientist or Engineer with pharmaceutical GMP experience to support product complaint investigations for a leading pharmaceutical manufacturer in Indianapolis. This role is ideal for someone with 1–2 years of industry experience looking to grow within a strong Quality organization.

• Perform thorough complaint investigations to determine root cause, assess product impact, and identify necessary corrective actions.
• Collaborate with QA, manufacturing, and engineering teams to collect data and support investigation documentation.
• Use structured problem‑solving tools or other root cause analysis methodologies.
• Document investigation results in the complaint handling system in accordance with internal procedures and regulatory requirements.
• Support trending and reporting of complaint data.
• Help drive continuous improvement based on complaint insights and recurrence trends.

• Bachelor’s degree in Life Sciences, Engineering, Chemistry, or related field.
• 1–2 years of pharmaceutical industry experience.
• Experience working in a GMP‑regulated environment.
• Prior experience with complaint handling or quality investigations is strongly preferred.
• Strong attention to detail and written communication skills.
• Familiarity with complaint management systems is a plus.

At Process Alliance, we strive to be a better model for how problems are solved, and solutions are delivered. We believe in providing a supportive and inclusive work environment where employees can thrive both personally and professionally. Join our team and be part of a company that is shaping the future of engineering solutions.

Process Alliance is an equal‑opportunity employer. We encourage applications from candidates of all backgrounds and experiences.