Technical Analyst II

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2

Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

The Technical Business Analyst is responsible for technical and business analysis of software solutions delivered by software engineers. The Technical Business Analyst defines requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The Technical Business Analyst also plays a role in ensuring software quality, process modeling, providing advice and guidance and monitoring emerging technologies.

Works under general direction. Uses discretion in identifying and responding to complex issues and assignments. Usually receives specific instructions and has work reviewed at frequent milestones. Determines when issues should be escalated to a higher level.

Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions which impact the work assigned to individuals or phases of projects.

Performs a range of work, sometimes complex and non routine, in a variety of environments. Applies methodical approach to issue definition and resolution.

Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Demonstrates effective communication skills. Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Appreciates the wider business context, and how one's own role relates to other roles and to the business of the employer or client.

Create, edit and maintain print templates used for letters to Clients, users and government agencies.

Facilitate existing Doc Form systems to create print templates based on letter designs submitted by Clients, Business Analysts and Product Owners.

Build and maintain backing of templates using C#.Net and SQL.

Review, adjust, and prepare templates for print, ensuring all designs meet technical specifications and quality standards.

Collaborate with business analysts and product owners to resolve file issues, provide guidance on layout adjustments, and suggest improvements for optimal printing results.

Make minor adjustments to layouts as needed to meet printing requirements while maintaining the integrity of the original design.

Works with the business analysts to capture requirements using various techniques such as data analysis and business workflow analysis.

Combines all business requirements into a clear, managed, prioritized backlog (Agile).

Creates use cases, user stories, functional specifications, diagrams and technical documentation as needed to articulate requirements.

Works with business analysts in defining acceptance criteria and coordinating acceptance tests and issue resolution.

Performs user acceptance, A/B and other types of tests to determine completeness of requirements.

Verify the quality of templates, ensuring quality standards are met.

Discovers and documents current business processes using process modeling techniques.

Designs and models to‑be processes, performing gap analysis, and identifying areas for…