ITIL Process Coordinator IS​/IT Ecublens, Switzerland

To reinforce our HQ based in Ecublens we are currently looking to hire one person for the role of:

Ecublens, Switzerland
• Permanent contract
• As soon as possible

• Delivery Management: organizes and leads tickets review meetings based on the reports already available on the ITSM tool (Easy Vista) to ensure SLA are met.
• Resolution:
  Coordinates the resolution of complex incidents involving different support groups worldwide. Liaise with provider support team to ensure appropriate resolution. Identifies recurrent incidents based on incidents analysis and initiate problem Management.
• Performance and Quality:
  Monitors and reports on Key Performance Indicators (KPIs). Quality controls: ensuring incidents are logged, qualified correctly and documented enough.
• Set-up a proper Problem Management process and organization to eradicate recurrent incidents
• Collaborate with the Release Manager to interface this process with the Release Management process
• Report on open and resolved problems

• Prepares and animates the weekly Change Advisory Board (CAB) and make final decisions in case of conflicts
• Ensure proper communication is sent to users before any impacting change
• Ensure CMDB is updated after each implemented change

• Bachelor’s in computer science or related field & ITIL certification
• At least 5 years of experience in Incident Management and/or Problem Management
• Experience in Change Management, with an ERP system and in Project Management.
• French and English.
• ITSM Tool:
  Easy Vista, Jira; O365 and Microsoft tools; IT Infrastructure understanding
• Organizational skills, Excellent communication skills, with the ability to present information clearly and succinctly at all levels. Critical thinking and analysis capabilities. Open minded, curious, and willing to learn. Team spirit

• The stability of an independent, dynamic, continuously successful Swiss group.
• The motivation to participate in the creation of cutting-edge solutions renowned worldwide.
• The warm and stimulating atmosphere of a human-sized company, close to its people (flexible working hours, continuous training, company catering, nursery)
• A working environment with equipment and infrastructure designed to help you to excel, progress and develop your skills.
• The satisfaction of participating in the development of new interconnection solutions.

Are you interested in learning more about us? Please visit our Career or discover our history.

With a history of 75 years of excellence and innovation, the LEMO Group is a global leader in high-performance interconnection solutions. From the depths of the oceans to the far reaches of outer space, from the freezing North Pole to the burning heart of jet engines, from operating theatres to car races, our solutions are a global benchmark for demanding applications and harsh environments.

With your 1800 colleagues in Switzerland and around the world, you will help technological leaders to push back the limits of science, medicine, communication, transport and energy.

We look forward to receiving your application

Help us protect, save and bring people together, develop and share knowledge, optimise production and the use of natural resources. By helping to engineer, design, build, set up, distribute or sell our renowned interconnect solutions, you can play a vital role in revolutionary technologies on Earth and beyond. Regardless of the industry, our work is always about creating perfectly safe, high-performance connections for highly demanding and critical applications.