Associate Director, Field Medical Operations and Capabilities

Organization Overview

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees worldwide work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

The Associate Director – Field Medical Operations and Capabilities role will partner across teams to lead operational & capability implementation. This position reports to the Senior Director – Global Field Medical Operations and Capabilities and plays a central role in executing and operationalizing Medical Affairs initiatives to optimize global MSL impact through technology enablement.

• Drive the advancement of Field Medical capabilities, platforms, and processes. Examples include virtual capabilities, embedding AI within capabilities, Engagement Planning, CRM management, global data enablement, content management, and reporting.
• Lead FMSO India team to deliver world‑class operations.
• Monitor current technologies, data, processes, and industry insights to identify opportunities that optimize field operations strategy.
• Partner with field medical teams to operationalize therapeutic area focus and lead territory sizing/structural needs aligned with priorities across BUs and/or global affiliates.
• Maintain service levels in timeliness, performance and quality to support ongoing business needs.
• Partner across Field Operations and lead through the execution of projects.
• Answerable to the performance and results of FMSO capabilities.
• Ensure compliance with company policies and local laws and regulations for Field Medical.

• Responsible for delivering and enabling innovative technologies and capabilities of current and future field operations capabilities, with a focus on embedding AI across work streams.
• Responsible for prioritization and agile delivery of aligned platform roadmaps, articulating requirements, and performing business user testing of releases of assigned platforms.
• Perform duties as System Owner and business subject matter expert on Field Medical platforms enabling and accelerating reach and scale by the Global Medical Affairs function.
• Provide knowledge and training support for all users of designated platforms.
• Represent business in system governance and prioritization meetings.
• Involve users and their feedback in development and implementation of tools and services.
• Assure assigned platforms are operationally stable, and continuously improved based on data in partnership with Tech@Lilly.

• Bachelor’s degree.
• 3+ years of direct experience supporting field operations (i.e., field structure operations, engagement planning, reporting, etc.).
• Previous experience working with Field Medical platforms, processes, and data products (i.e., CRM, Field Insights, H1, AI integration, etc.).
• Qualified applicants must be authorized to work in the United States on a full‑time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

• Demonstrated success in influencing without authority and achieving results through others.
• Demonstrated ability to develop and apply innovative solutions.
• MBA.
• Strong learning agility.
• Previous successful field operations experience.
• Previous experience providing operations and alignment support to field teams.
• Strong analytical mindset.
• Business enabling approach to work.
• Proven ability to communicate effectively & work with a variety of stakeholders.
• High level of motivation and a strong desire to find creative solutions to challenging situations.
• Proven ability to experiment, iterate, and innovate.
• Demonstrated broad and deep technology learning agility.
• Strong process and operational mindset.

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