Community Outreach Professional - Lead

Description

Southeast Health Center - 901 Shelby St, Indianapolis, IN 46203

Homeless Initiative Program

The Community Outreach Professional Lead (COPL) contributes to HIP's Mission by offering front line neighborhood response for those who are homeless, for partners serving those who are homeless, and the Fountain Fletcher District in coordination with PBSO. The COPL will work closely with HIP’s Youth Outreach Lead who provides youth focused outreach in partnership with Outreach Inc., Stopover and PBSO. Together these 2 staff will coordinate outreach times with partners, offer community and shelter based CES assessments, and work closely with partners to educate and create streamlines services.

Specifically the COPL will: coordinate services with Southeast Community Services ensuring CES enrollment for those in need; engage individuals at the community breakfasts Tues & Fri offering triage linkage and CES as needed; coordinate with the Fountain Fletcher District Association to support a coordinate response to homeless in that area; coordinate services with PBSO; and collaborate with community partners to ensure triage and CES services are offered at all local shelters.

The COPL will represent HIP in all outreach service coordination. The COPL will ensure that all clients needing services will be assisted with professional services in a client-centered atmosphere offering full service and linkage to meet all expressed needs. Key outcomes include: a thorough understanding of resources and how to access those resources throughout the community; assessing and offering needed services to client clients seeking assistance;

coordinated communication throughout the community in each role with shelter providers, CES lead, PBSO leadership and colleagues, HIP colleagues, neighborhood and community partners, and all clients encountered; accurate and timely documentation in the HMIS system; ability to manage, prioritize and follow a schedule as part of a team; ensure coverage of essential services.

• Active participation in all mandatory meetings such as:
  All Staff, PBSO meetings, CES meetings, FFDA Mtgs, Case Conferencing, and Supervision
• Coordination of at least quarterly shelter blitzes in partnership with PBSO, RDOOR, and other partners – to begin Summer of 2026
• Coordinate with colleagues at Southeast Community Services to ensure linkage of all homeless services for those they are working with who are literally homeless
• Maintaining awareness of resources and referral process for resources in the community. Updating this information for HIP staff on a quarterly basis.
• Ensure accurate data entry and record collection for HMIS including: CES documentation; triage services and case notes; outreach services and case notes.
• Participate and track service needs identified through PBSO e-mails.
• Update All Staff on systems, process, and information impacting Outreach and neighborhood services.
• Partner to support other HIP services as needed including wellness checks with Case Managers, response to community calls, assistance in locating client, etc.
• Establish and promote positive communication among all team members of HIP to increase collaborations and reduce inefficiencies.
• Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services. Establishes and promotes positive communication among all team members of HIP to increase collaborations and reduce inefficiencies.

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

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Health Net is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, Health Net has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. Health Net annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based…