Community Success Manager Exempt

Description

Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space. Girl Scouts of Central Indiana serves 45 Indiana counties, with thousands of Girl Scouts and adult volunteers and multiple program locations including STEM initiatives, camps, and community partnerships.

The Community Success Manager will provide professional leadership and support to volunteers in assigned areas and serve as a liaison between the council and operational volunteers, while working towards a shared team goal. The position actively markets the Girl Scout Program through prescriptive membership campaigns to broaden its base of community support and assures the recruitment and retention of girl and adult membership, which reflects the diversity of the council’s jurisdiction.

This role serves on the Community Action Network team to bring a holistic experience to all Girl Scout members.

• Actively participates and collaborates with members of the area team to meet team goals, including area outcomes and satisfaction goals as collected and reported upon by GSUSA.
• Serve as the face and voice of Girl Scouts in small media markets, community organizations and other local partnerships.
• Implement membership campaigns (recruitment and retention) from start to finish, while continually analyzing progress towards benchmarks and goals.
• Appoints, supervises, and supports volunteer Service Unit Managers in assigned areas. Serves as the Service Unit Manager if the position is vacant.
• Assists in the recruitment, development, and supervision of the Service Team volunteers. If any Service Team positions are vacant, this position will serve in that capacity.
• Recruits and retains girl and adult members that reflect the diversity of the area served and the council jurisdiction; works with volunteers to ensure that all schools have recruitment opportunities, and that membership is growing annually.
• Accesses dashboards daily to track individual and team progress.
• Provides high-level customer service, which includes, but is not limited to returning calls and emails, address and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours.
• Represents Girl Scouts throughout the assigned jurisdiction to promote recruitment and retention of girls and volunteers, and the visibility of the Girl Scout program.
• Works with Service Units to resolve volunteer concerns and relations.
• Participate in Council webinars and service unit meetings to ensure clear, consistent, and timely information.
• Utilizes starter troops as pathways for initial participation, while following the best practices from GSUSA.
• Use identified reports (Looker) and the resulting data to develop long and short-term membership goals with the team membership director and volunteers, ensuring the plan of work reach all racial/ethnic/economic groups in areas served.
• Conducts yearly Service Unit evaluations with appropriate volunteers.
• Assists the customer care team with accurate evaluation and maintenance of girl and adult registration information.
• Support all council departments to support the council’s corporate goals and objectives, for example Council Cookie and Fall Product programs, ongoing events, adult education opportunities, volunteer training and camping services.
• Participates in diverse community and cultural events and programs.
• Seek and accept opportunities for professional growth and development.
• Ensure that diversity and pluralism is embraced and is reflected in the membership of girls and adults.
• Other duties as assigned to accomplish Girl Scout mission and GSCI goals.

All employees of the Girl Scouts of Central Indiana are responsible not only for the position but also for the duties and responsibilities that all employees share.

Council

Essential Duties and Responsibilities:

• Understands that council priorities…