Digital Account Manager

The Digital Account Manager will serve as lead project manager for client businesses and industries with digitally-focused services. The role is responsible for proactively assessing client needs, nurturing client relationships, articulating insight, inquiring strategically, managing timelines, and demonstrating accountability for financial management.

• Possess a keen understanding of the client’s business goals and objectives.
• Anticipate client and account team needs.
  Develop digital insights, innovative recommendations, and communications plans.
• Demonstrate knowledge of a comprehensive digital ecosystem.
• Be responsive to questions and requests.
• Create collaborative relationships across all agency departments.
• Proactively manage deadlines ensuring all team members meet expectations.
• Keep assigned projects on strategy and within budget.
• Oversee project management functions, including:
  • Managing workflow in Hirons’ project management system.
  • Writing digital strategy briefs and client rationale.
  • Ensuring accuracy of necessary information (specifications, deadline sheets, creative files, brand documentation, etc.).
  • Meeting with departmental leads to discuss available resources, bandwidth and allocation of assignments.
• Lead client meetings; present agency recommendations; explain strategic rationale.
• Maintain organized electronic files on the appropriate server, including conference reports, client contracts, client records, agreements, and all relevant client information.
• Manage monthly client budget tracking and monitor hours spent on projects.
• Identify new opportunities for additional agency services within existing clients.
• Assist in the development of account coordinators in their professional growth plan.
  Attend weekly 1:1 status meetings with direct supervisor.
• Identify and assist in business development opportunities with potential new clients.
  Participate in internal and external professional development opportunities.
• Complete other projects/responsibilities as assigned.

• Bachelor’s degree in marketing, communications, advertising, public relations, journalism or a related field.
• Minimum two years’ agency experience in digitally focused marketing, advertising, or communications industry.
• Strong orientation toward client service and customer satisfaction.
• Proven experience managing digital marketing initiatives including display advertising, website development, SEO, social media, PPC and email marketing campaigns.
• Strong organizational skills with the ability to handle multiple deadlines.
• Superior verbal and written communication skills.
• Tested experience in developing strategic communications strategies and tactics.
• Firm grounding in critical thinking and resourceful problem solving.
• Proven ability with budgeting and financial management.
• Familiar with qualitative and quantitative research techniques.
• Motivated, organized and detail-oriented attitude.
• Ability to manage time effectively and adapt to shifting priorities.
• Ability to handle all work in a positive and courteous manner.
• Demonstrated professional maturity both in and out of the office.

Please upload your CV/Resume, cover letter and/or portfolio.

* Please note there is a limit of 5 files totaling a maximum of 15MB.