Senior Manager Process Improvement

At Sutherland, we specialize in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to drive business success for global iconic brands. Leveraging our digital engineering services, we enable rapid innovation and scalable transformation through advanced products and platforms. With 363 unique inventions and over 250 AI-based patents, we optimize operations, enhance customer experiences, and deliver cutting‑edge solutions through a seamless "as-a-service" model.

Our mission is to provide tailored digital outcomes that empower businesses, their teams, and customers, ensuring measurable impact and sustainable growth.

This is a full‑time, on‑site role located in Clark, MI for a Senior Manager of Process Improvement. The Senior Manager will lead and implement process improvement initiatives to drive operational efficiency and excellence. Responsibilities include analyzing workflows, identifying improvement opportunities, collaborating with cross‑functional teams, and implementing innovative solutions. The role involves mentoring team members, managing performance metrics, and ensuring alignment with business goals and objectives.

The candidate will oversee and lead multiple projects simultaneously while promoting a culture of continuous improvement.

• Earned a bachelor’s degree in any field.
• Six Sigma Green Belt or Black Belt and/or Lean Sigma certification.
• Unsupported banking and financial services accounts or collections accounts in a BPO setup.
• At least 5 years of managerial experience in the same industry.
• Experience in change management, stakeholder management, and influencing people without authority.
• Capacity to think strategically and innovatively.
• Strong background in process development and improvement.

Take the lead in driving transformation and delivering real business results.