Branch Manager

Overview

Summary The Branch Manager is responsible for the administration and efficient daily operation of a branch office, including operations, lending, product solutions, customer service, and security and safety in accordance with the Bank’s objectives. This role drives growth by expanding deposits and loans, coaching and developing of the team, and maintaining seamless operations. Actively engaging in the community, the Branch Manager fosters relationships and strengthens the bank’s local presence through events and partnerships.

Collaborates with other bank business lines to enhance wallet share and create new business opportunities. Through strategic leadership and relationship-building, the Branch Manager ensures the branch remains a trusted financial resource for the community.

• Reinforces the application of superior customer service through his or her example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members.
• Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive environment through education of the Bank’s products and services; investigates and follows up on significant changes in status of existing customers; motivates and monitors staff in cross selling and product presentation; meets with customers to discuss needs or concerns and outlines appropriate Bank services.
• Achieves individual and branch goals established by Senior Management through new business originations, referrals, and retention of customer relationships.
• Ensures organization of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
• Provides input for marketing objectives of the area serviced by the branch; identifies and pursues potential sources of business and other strategies to meet established goals and directives.
• Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations.
• Contributes to the overall profitability of the branch; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget.
• May approve or decline credit requests within approved lending limits; submit credit requests to the Loan Committee for approval; interview loan applicants, explain loan options, rates, terms and collateral requirements; assist customers in the completion of credit applications; obtain credit reports and other verifications as required and analyze credit data; consult with the Commercial Credit Manager or other lending personnel when appropriate;
  
  advise loan applicant of decision; process necessary documentation and provide customer with properly completed disclosures and forms within established time frames.
• Works closely with branch staff in resolving inquiries and providing managerial support; participates in various internal committees as assigned.
• Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch’s plan and procedures.
• Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary.
• Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.
• May work with the CRA Officer and promote the Bank’s CRA policies and programs; participates in various professional, civic and community activities; forwards all related documents, comments or requests to the CRA Officer; responsible…