Maintenance Operations Manager ( Multi Family

BIRGE & H E LD

Investing in Communities to Transform Lives.

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People , demonstrate Leadership at Every Level , and are Always Learning & Innovating .

Through these core values, we make our purpose a reality, “ Investing in Communities to Transform Lives. ”

The Maintenance Operations Manager will oversee the day-to-day maintenance of the assigned B&H portfolio. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset.

This role reports to the Operations Manager
.

• Oversee and support property-level Service Managers and maintenance staff across assigned B&H properties.
• Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.

• Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets.
• Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities.
• Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions.
• Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five(
  5) working days, unless otherwise directed by the Operations Manager.

• Partner with Operations Managers to schedule and execute renovation and capital improvement projects.
• Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes.

• Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws.
• Promote and enforce safe work practices across all maintenance operations.

• Manage vendor relationships and oversee third-party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance.
• Ensure cost-effective use of vendors while adhering to property budgets and prioritizing quality and value.

• Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment.
• Ensure efficient and cost-effective supply usage across all communities.

• Provide after-hours support and respond to emergency maintenance needs across the portfolio as required.
• Ensure on-call responsibilities are distributed and covered across all communities appropriately.

• Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends.
• Collaborate with leadership on improvement strategies and cost-saving initiatives.

• Perform on-site maintenance work as needed to support property functionality and address high-priority issues.
• Maintain grounds as necessary to ensure a clean, safe, and welcoming environment for residents and visitors.
• Assist with other B&H assets as needed to drive company-wide success.

• Strong leadership geared towards mentoring and leading maintenance teams.
• At least three (3) – five (5) years of demonstrated…