Supervisor – Rental Services Service

Description

Position Summary:

This position will direct and supervise the shop and/or field functions of the relative location. This includes but is not limited to coordinating and managing workflow of shop and/or field; maintaining communications between all parties, ensuring the shop is appropriately staffed, ensuring the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

Primary Responsibilities:

• Direct and manage the day-to-day shop operations of a shop and/or field location, which includes monitoring all work during the process and overseeing all work order functions.
• Ensure the shop produces high‑quality, efficient repairs and customer service.
• Assist with reviewing and analyzing shop service operations such as work‑quality, efficiency, and shop expenses.
• Supervise, coach, train, discipline, and lead assigned shop staff.
• Investigate and follow up on service‑related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed.
• Monitor and comply with all safety policies, procedures, and guidelines as they pertain to staff and customers within the shop and/or relative location.
• Ensure all facilities and equipment are in safe operating condition.
• Assist in the troubleshooting and repair of equipment, promoting and supporting the timely repair of equipment.
• Perform other duties as required.

• High School Diploma or GED
• Minimum of 3 years of experience with diesel equipment
• Minimum of 1 year of experience supervising or leading staff

• Associate’s degree in related technical field
• 5 years or more of experience with diesel equipment
• 3 years or more of experience in supervising staff

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills
• Good leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
• Excellent communication skills—verbal and written—with people at all levels of the company
• Excellent analytical skills, including the ability to interpret and apply policies, procedures, and guidelines, as well as developing and managing projects that require this skill set
• Ability to work in a fast‑paced, high‑pressure, deadline‑driven environment
• Good multitasking abilities, detail‑oriented and self‑motivated
• Good interpersonal skills and ability to manage conflict in a win/win style
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel), and the ability to learn Mac Allister systems/databases/platforms
• Absolute ability to keep both business and personal information confidential

• Occasional non‑confined sitting (able to move about at will)
• Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye‑hand coordination
• Occasional repeated bending, crouching, stretching, or crawling
• Frequent communication with other individuals. Must be able to exchange accurate information when speaking with customers, coworkers, and vendors
• Frequent use of vision requiring minimum visual activity. Must be able to identify and distinguish colors and, when using electronic and mechanical devices, may be required to operate a vehicle at various times