Facility Operator

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Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Essential Duties

• Maintains equipment at the assigned wastewater treatment facilities and lift stations, including pump, equipment and motor removal and reinstallation. Performs routine and preventative maintenance.
• Operates and maintains remote wastewater systems located within the Avon and Central Indiana area. Monitors operations including using SCADA.
• Ensures wastewater systems comply with regulatory policies, procedures and rules.
• Completes customer service work orders and locate tickets. Updates and maintains appropriate system documentation of activities and closes work orders in the appropriate company system in accordance with departmental policies and procedures.
• Monitors capital projects at facilities.
• Addresses complaints and resolves issues within the area of responsibility.
• Responds to maintenance problems with appropriate action and understanding of process/ equipment alternatives, including troubleshooting operational problems and coordinating repairs with outside contractors and internal staff.
• Maintains awareness of operational conditions and/or identifies pending issues/problems, and notifies management recommending an appropriate course of action.
• Performs all tasks safely, professionally, and in accordance with all company policies and procedures as well as local, state and federal laws, rules, and guidelines.
• Works closely with company employees and customers.
• Attends training events and seminars to keep current with regulatory changes, become familiar with new technology, and keep current with Operator Continuing Education requirements.
• Performs additional duties as assigned.

• High School diploma or equivalent.
• Minimum 3 years of field experience at a utility or related industry.
• A valid U.S driver’s license.
• Reside within 30-45 minutes of Avon, Indiana preferred
• Indiana certifications for Wastewater Class I or above, and/ or Drinking Water DSS or WTI, or above preferred.
• Class B CDL (Commercial Driver’s License) with air brake restriction removed, including tanker endorsement is preferred or must be attained within one year of hire.

• Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal staff and external customers
• Strong customer service skills as this position interacts with the public
• Ability to work independently exercising knowledge, skill, and professionalism while making decisions affecting the treatment process.
• Ability to understand computers/tablets and the basic operation of database, spreadsheet and work processing…