Member Center Manager; Branch Manager

4 days ago Be among the first 25 applicants

To direct the operations of a full service credit union member center supervising a full-time staff. To ensure high quality service is delivered through a trained and motivated staff. To achieve member center financial, operational, and growth plans.

• Directs and monitors a staff to ensure professional, courteous and prompt service to the member center members while assuring effective utilization of personnel.
• Develops and motivates staff through timely and objective performance evaluations, equitable salary structure, appropriate training and disciplinary action. Facilitates staff meetings to improve quality service, product knowledge and communication.
• Responds to member inquiries regarding credit union products and services. Resolves members grievances within credit union policies and procedures within their knowledge base and/or authority.
• Performs member transactions and account opening and maintenance duties as needed.
• Monitors and develops member center growth in deposit, loan, and membership activity to ensure the attainment of established goals while staying within budgeted operating plan.
• Ensures all activities are in compliance with established credit union policies and procedures and government laws and regulations.
• Participates in community activities and calls on organizations to enhance public awareness of the credit union.
• Maintains security and general upkeep of member center facility.
• Performs other duties as assigned.

• Minimum one to three years of similar or related experience required. Prior management experience preferred.
• Equivalent to a four-year degree or proven ability through prior experience.
• Ability to communicate (both oral and written).
• Extremely detail-oriented.
• Excellent judgment.
• A significant level of trust and diplomacy.
• Ability to work with little or no supervision.
• Ability to lead a team.
• Ability to foster sound relationships with other entities.
• Ability and willingness to attend functions outside normal work hours.

Standard position hours are Monday through Friday 8:15-5:15 and Saturday 8:45-12:15. Typically two Saturdays off per month. Employee will typically have a ½ day off during the same calendar week when working Saturday morning. Hours may vary based on member center coverage needs.

Candidates with ties to the geographic area are preferred.

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!

Referrals increase your chances of interviewing at Beacon Credit Union by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.