Service Manager

Overview

Join the team of experts and realize your true potential!

Position Summary: As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and make recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

• Review and manage all repair quotes submitted by the service providers and submit to the National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership
• Provide technical support for the department
• Evaluate & resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned

• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience
• Industry knowledge of various components associated with HVAC service field
• Working knowledge of techniques, methods, tools, and safety precautions of the HVAC trade
• Proficient with computers, including Microsoft Word and Excel
• Excellent interpersonal and organizational skills; ability to maintain and protect confidential information
• Ability to multi-task, prioritize work, and work independently
• Must be able to communicate effectively verbally and in writing with customers and service technicians

• Competitive pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical / Dental / Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and options for family coverage
• Disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talenta

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process or thereafter. Any information provided will be confidential.

As set forth in Engineering Excellence’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.