Associate - IDAP Customer Service Supply Chain

Associate - IDAP Customer Service Supply Chain

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At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering سمجھ medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but we also support communities through philanthropy and volunteerism.

The Associate – IDAP Customer Service Supply Chain role provides the link between the Lilly Sales/Marketing Affiliates and the Indy Device Assembly and Packaging (IDAP) Manufacturing Site. The individual must fully understand and effectively represent customers’ needs internally at all levels within the site and effectively communicate any supply issues to the customer. This role requires an understanding of the site manufacturing processes, an ability to communicate status with multiple customers and a desire to develop and maintain the highest possible standard of customer service.

The key responsibility of the role is securing reliable supply of medicine across the globe to all markets receiving product from IDAP, considering timing, quantity and conditions. This role must also embrace technology and systems to develop new and innovative means of communication with customers that enhance the reputation of the site and deliver memorable service. The role requires a desire to understand the various customer requirements and supply challenges and be able to represent them in a highly professional, responsive and detailed manner.

• Coordinate launch supply requests, managing available stocks as needed.
• Effectively lead delivery of new products and product changes with internal groups and customers.
• Represent customer throughout the order/supply process, including priority setting and negotiations.
• Communicate status to customers and internal resources (raising issues as appropriate).
• Coordinate steps when expediting is required.
• Work collaboratively to ensure order documentation requirements are met.
• Establish effective internal relationships with key departments and functions.

• Establish relationship with customers (international & domestic personnel).
• Support customer service metrics and performance indicators.
• Monitor customer’s forecasts and service needs.
• Influence internal performance to meet customer’s needs.
• Ensure compliance with customer contracts and supply agreements.
• Know the impact on customers when production plans change.
• Communicate regularly and proactively with customers.

• Leverage knowledge of customers to improve the service levels provided.
• Identify and implement new processes that drive efficiency improvements in the group.

• Bachelor's degree in STEM required.

• Site manufacturing experience.
• International experience.
• Ability to converse in a second language.
• APICS certification.
• PC and Systems skills; familiarity with SAP and demand management systems.
• Supply chain experience or educational equivalent.
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