Technical Claims Lead

Indianapolis, United States | Posted on 03/10/2025

Job Overview: This individual will manage various claim processes, transitioning between clients and departments to provide account support as needed. As a licensed adjuster, this individual must possess comprehensive knowledge of the end-to-end claims process for multiple clients and be capable of providing assistance at any stage of the claims lifecycle.

Responsibilities:

• Cross-Department Support: Assisting different teams as needed, providing insights and support based on your expertise.
• Utilizing Technology: Using tools including but not limited to Xactimate, Symbility, Salesforce, Claims Connect, Snapsheet, and Filetrac to complete claim processes as needed.
• Communication: Engaging with clients, adjusters, and team members to ensure clear communication and effective collaboration.
• Create Estimates: Use field reporting, photographs, scope notes, and aerial reports to develop estimates according to client guidelines.
• Estimate Revisions: Revise estimates as needed per directives from clients, desk adjusters, or management.
• Supplement Settlements: Review, evaluate, and negotiate supplement requests to ensure compliance with client guidelines and local code mandates. Provide guidance to in-house staff as well as clients based on your expertise.
• QA Review: Ensure all documentation, estimates, and photographs are accurate based on provided guidelines and recommended scope of repair before submission to client.
• Queue Management: Effectively manage your work queue to meet deadlines.
• Vendor Performance: Report any concerns regarding third-party vendors to management.

Qualifications
- Preferred Experience:

• 5 Years of increasing property claims experience including writing estimates in both Xactimate and Symbility.
• Experience working for an insurance carrier, independent adjusting, or third-party administrator is preferred.
• Demonstrated effective verbal and written communication ability.
• Effective customer service, organization, critical thinking, conflict management, and teamwork skills.
• Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.
• Experience reviewing and negotiating settlements with contractors.
• Individual must maintain an active license in the following states *****.
• Experience with Salesforce, Snapsheet, Claims Connect, and Filetrac is preferred.