LAN Administrator Associate

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

The LAN Administrator Associate completes a variety of technical computer system duties. You will install, configure, and support assigned agencies by organizing local area networks (LANs) and internet systems or a segment of network systems. You will monitor networks to ensure network availability to all system users and may perform necessary maintenance to support availability. You may monitor and test the performance of websites to ensure sites operate correctly and without interruptions.

You may assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

The salary for this position traditionally starts at $49,114 but may be commensurate with education or work experience.

Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are:

• Installing Windows OS, software applications, and Microsoft updates on all devices.
• Processing and updating Job Orders from the Inventory Database for accuracy.
• Return devices back to stock for redeployment and remove devices from Active Directory to update billing records.
• Transport, Receive and Ship devices to office locations throughout the state maintaining inventory database records.
• Maintain loaner pool, immediate response pool, and vaccination center equipment for immediate re-deployment.
• Maintain warranty certifications.
• Perform hardware break/fix on devices covered under warranty.
• Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians.
• Maintain inventory stock by keeping accurate records in inventory database and room is neat and organized.
• Provide support to agency personnel who need assistance.
• Communicates directly with Dispatch, Tier 3 Support, Software Distribution and Security Team for device support with Mail Orders, Imaging, Software Applications and support of International Travel devices.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of network operating systems, designs and protocols.
• Working knowledge of local area network concepts.
• Working knowledge of computer programming including computer languages, database design, work process charting and testing of programs.
• Working knowledge of technology equipment including operating characteristics and limitations.
• Working knowledge of most recent technical developments in the hardware field.
• Basic knowledge of operating systems.
• Basic knowledge of networking protocols.
• Basic knowledge of distributed systems-based tape management software.
• Effective communication skills.
• Ability to read and understand complicated technical manuals on hardware, software, LAN design and administration.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 1+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

This role may be utilized in a supervisory capacity based on agency needs.

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program:
  Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive…