TrackWise Support Engineer

Hi,

My name is Sreeja and I represent Testing Xperts Inc. Testing Xperts is a Specialist QA & Software Testing Company, and an Independent Software Testing division of Damco Group, which is a leading IT Solutions and Services company working with Fortune Enterprises globally. Inheriting the virtues of job quality and optimal user satisfaction from Damco Group, Testing Xperts aims at promoting the ethics of connected innovation, thereby seeding the integral values in our employees and achieving unmatched contentment in our clients.

To know more about Testingxperts Inc., please visit our website

If you are interested in the opportunity listed below, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position

• Provide technical support for Track Wise users, troubleshooting and resolving issues promptly.
• Perform system monitoring, health checks, and performance tuning.
• Manage user accounts, permissions, and access controls within Track Wise.
• Implement and maintain Track Wise configurations, workflows, and data structures.
• Manage and support Track Wise environments (development, test, production).
• Develop and maintain custom Java-based components and integrations for Track Wise.
• Troubleshoot and resolve Java-related issues within the Track Wise environment.
• Understand and utilize Java APIs for Track Wise integration.
• Manage and maintain the Track Wise web application, including server configuration and deployment.
• Troubleshoot and resolve web application issues.
• Develop and maintain Crystal Reports for Track Wise data analysis and reporting.
• Manage and support Team Access configurations and integrations.
• Create and maintain Team Access reports.
• Understand and apply QM principles and best practices within the Track Wise system.
• Support the implementation and maintenance of QM processes within Track Wise.
• Manage and track support tickets and issues using a ticketing system.
• Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

• 6-10 years of experience as a Track Wise Support Engineer.
• Strong knowledge of Track Wise Quality Management System (QMS).
• Hands-on experience with Track Wise configuration and administration.
• Proficiency in Java development and troubleshooting.
• Experience with web administration and server management.
• Experience with Team Access and Crystal Reports.
• Strong understanding of Quality Management (QM) principles and best practices.
• Experience with issue management and ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team