Associate Director - Digital Legal Office - Service Manager

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

We are seeking an experienced and strategic Associate Director – Digital Legal Office (DLO) Service Manager to join our data governance, privacy, cybersecurity, and artificial intelligence team within the Legal department. This senior individual contributor role is responsible for crafting and leading service strategy, driving technically enabled transformation, and ensuring the resilience, compliance, and scalability of DLO services. The Associate Director serves as a technical authority and strategic partner across the organization, formulating direction for DLO technology capabilities and influencing leadership to deliver outcomes aligned with enterprise goals, regulatory expectations, and business priorities.

• Lead DLO collaborator engagement onrunningg key controls with a strategic focus on service delivery, automation, operational efficiency, and technical experience.
• Partner with DLO control owners and GRC to define, evolve, and own current- and future-state service strategies, ensuring alignment with enterprise architecture and regulatory requirements.
• Own and implement a business-aligned service roadmap, driving technically enabled transformation and proactive compliance to the evolving external and regulatory landscape.
• Serve as the primary technical authority for DLO service platforms, ensuring solutions are secure, resilient, compliant, and scalable across the service portfolio.
• Establish, monitor, and report on service level agreements, KRIs, and critical metrics for DLO services; use data-driven insights to continuously evolve service performance.
• Provide strategic direction for the DLO service catalog, develop and lead supporting documentation (e.g., SOPs, process flows), and governance structures, ensuring alignment with organizational maturity goals.
• Identify, develop, and implement technical capabilities to automate and apply efficiencies across program processes and controls, including AI agents, intelligent workflows, and integration solutions.
• Own, lead, and evolve technical solutions (e.g., Chat in a Box, AI agents, Service Now) that underpin the DLO service catalog and related activities, ensuring long‑term viability and fit‑for‑purpose design.
• Influence and partner across Tech@Lilly, Legal Innovation Hub, Legal Ops, and cross‑functional teams to enable appropriate technical solutions, harmonize platforms, and reduce duplication.
• Balance and integrate collaborator needs and challenging priorities to guide activities toward the highest‑value organizational outcomes.

• Bachelor’s degree in Computer Science, Engineering, Business Administration, Information Technology, or related field.
• Minimum of 5 years of experience in technology, privacy, cybersecurity, legal operations, or compliance.
• Qualified applicants must be authorized to work in the United States on a full‑time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

• ITIL certification a plus with demonstrated experience leading technical strategy and delivery across complex regulated domains.
• Demonstrated career progression into strategic or senior delivery roles.
• Demonstrated experience leading technical strategy and delivery across sophisticated, regulated domains, preferably within legal, privacy, cybersecurity, or data governance.
• Proven track record to lead multidisciplinary initiatives and influence without formal authority across organizational boundaries and senior…