Site Reliability Engineer Job Indianapolis Indiana USA,IT/Tech

Location: Indianapolis

Site Reliability Engineer
Indianapolis, IN
9 Months

Note:
This role is required to be supported onsite and will include on-call shift responsibilities.
Shift Requirements:
Standard business hours + rotational on-call shifts, detailed below
Rotational On-call Shift Details:
No shift differential - all hours worked will be billed at the straight time rate. If/when possible, on-call shifts will be banked against standard working hours.
For example, If Steve worked this weekend for 4 hours, we will look to have Steve find 4 hours of time throughout the week that he could take off.

Shift assignments - nights, weekends, and holidays (when applicable)
Duration: 4-6 hours
On-call shift assignments: 1-2 per month (typical)

What You'll Do:

Team is seeking a?

Senior Application Support Engineer (SRE)?to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

As a Senior Application Support Engineer, you will:

Be part of a global production operations team responsible supporting external facing web applications.
Manage incidents, perform root cause analysis, and implement preventative solutions.
Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.

Key Responsibilities:

Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
Monitor and troubleshoot issues using observability tools like Splunk.
Investigate and expand functionality in Splunk to enable Splunk AI solutions.
Create dashboards and capture metrics to improve visibility and performance.
Respond proactively to system alerts and customer complaints.
Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents
Apply industry best practices to support processes.
Participate in a planned on-call rotation.

Qualifications

2-5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
Strong ability to analyze logs and code to resolve Tier 2 issues.
Experience in application-focused support engineering or SRE roles.
Excellent written and verbal communication skills.
Proficiency with observability tools (Open Telemetry, Splunk, App Dynamics, Datadog).
Hands-on experience with AWS and/or Kubernetes.
Background in Dev Ops and scripting (Python preferred).
Familiarity with ITIL practices, incident management, and documentation.
Experience with disaster recovery, business continuity, and Service Now dashboards.
Comfortable working in Linux environments and shell scripting.

Preferred Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or related field.
Consulting experience and Agile methodology background.
Proven ability to lead small to medium-sized teams.
Certifications:

ITIL Foundation, AWS, Azure, or GCP.
Experience with Mulesoft, Postman, and API testing support.
Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/Open Shift).

What We Value

A proactive, "Can Do" attitude.
Self-driven and autonomous work style.
Strong communication across internal and external teams.
Passion for operational excellence and continuous improvement.
Commitment to compliance and industry best practices.


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