Deskside Technician

Technical/Functional Skills

• Knowledge of computer hardware
• Knowledge of SCCM/Intune
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• PC Imaging

Experience Required

• 2+ years of providing deskside support
• Hands-on hardware troubleshooting experience
• PC Data backup and restoration
• Vulnerability remediation and patch management
• Infrastructure support

Roles & Responsibilities

• End-to-end management of PC lease schedules
• Warranty/non-warranty hardware repair in coordination with hardware manufacturers
• Operating system maintenance, patching, and upgrades
• Addressing PC vulnerability mitigation issues via remote or deskside visits
• End-user ticket triage and resolution
• Telepresence support
• PC configuration management
• Support for all executives
• Assist lab technicians with vendor coordination on software/hardware installations, vulnerability mitigation, patching, and upgrades
• Install, replace, or remove equipment such as routers, servers, switches, disks, memory, printers, etc.
• Troubleshoot equipment using local KVM or remotely, following detailed instructions
• Support during off-hours or weekends for critical incidents
• Willingness to climb 6-foot ladders

Generic Managerial Skills

• Experience working with multiple vendors
• Strong communication skills across technical teams
• Leadership skills in troubleshooting across platforms

Education

• High school diploma or relevant technical certification

Duration of assignment: 12 months

Tata Consultancy Services is an Indian multinational IT services and consulting company headquartered in Mumbai, India, with its largest campus in Chennai, Tamil Nadu, India.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for applicants with disabilities. Contact: accessibility or .

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An AEDT will score your skills. For more info:(Use the "Apply for this Job" box below). NYC applicants may request accommodations at aedt or .