Summer Tech Support

Job Title

Technology Summer Intern

Non-exempt, hourly employee.

Approximately 60 days (no paid time off of work)

8 hours per day (not including a 60-minute unpaid duty-free meal break).

The work year for the Technology Summer Intern begins on the first weekday in June, and ends 3 months later on the last weekday in August.

The Technology Summer Intern is paid on the "Summer Intern" salary schedule, and is not eligible for benefits. $15.38 hourly

The Technology Summer Intern reports to the Manager of Technology Support

The Technology Summer Intern does not supervise any other employee(s).

Under general supervision, the Technology Summer Intern performs district-based duties associated with maintaining and updating application platforms, as well as providing application and technical assistance as needed related to software, networks, and personal computers within the District. The Technology Summer Intern functions at an operational capacity. This position also serves as a technical resource for all district staff. Duties may be computer and/or technical assistance related.

To provide direct and timely technical support to school building personnel, to implement district standards, to engage in preventative maintenance and asset control activities as part of the District-wide Technology Support Services Team.

• Provides desktop support, troubleshooting, diagnosis and repair.
• Responsible for installation, configuration and ongoing usability of desktop computers, laptop computers, peripheral equipment, and software when applicable within established standards and guidelines.
• Provides troubleshooting, cleaning and maintenance of Google Chromebooks.
• Works to determine and resolve problems received from clients.
• Works to resolve, coordinate, and deliver software upgrades and installation via network imaging.
• Works to determine and resolve software program application problems received from clients.
• Works with members of the department to solve problems and develop new strategies.
• Responsible for staying up to date on current desktop hardware and software, as appropriate.
• With the support of the district, attend training to ensure skill level in various technologies is at the level required to perform in current position.
• Responsible for timely and accurate information maintained as part of the job responsibilities.

• Assists others in the department when needed.
• Performs other duties as directed.

• Education/Training:
  At least an Associates degree with an emphasis on coursework in information technology or computers is preferred.
• Experience:
  
  A minimum 1 year of previous experience and/or training involving business and student applications and platforms, networks, or any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions is preferred.
• Certifications &/or Licenses:
  None required.
• Other:
  Ability in troubleshooting, maintaining, and repairing desktop hardware and software problems is required.

Ability to manage job responsibilities and work independently (and responsibly) on multiple projects is required.

Ability to perform the essential functions, meet the performance aptitudes, and fulfill the physical/sensory/environmental requirements of the job (with or without reasonable accommodations) is required.

• Data Utilization:
  Through questioning and careful listening, requires the ability to ascertain and fully understand the problem the network is experiencing, and to take appropriate action to resolve the problem and restore the network to efficiency and stability.
• Equipment, Machinery, Tools, and Materials Utilization:
  Requires the ability to install, configure, troubleshoot, desktop computers and laptop computers.
• Verbal Aptitude:
  Requires the ability to succinctly and clearly explain the status of computers, the steps that need to be or have been taken to repair problems, with…