Business Systems Consultant

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.

The Business Systems Consultant communicates and collaborates with staff across the agency to assess and ensure the quality and stability of our products, applications, and systems. You will create clear, concise, and detail-oriented test plans. You will execute plans and manage activities to ensure that all the objectives are met and that the solution works as expected. Solutions must be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy and external systems.

The successful candidate will have a positive and cooperative attitude and will possess a strong desire to succeed and contribute to the success of the agency's mission, vision, and purpose as defined in the Pyramid of Excellence.

This role is located at the DOR Reagan Facility in the Ameriplex Business Park in Indianpolis, Indiana.

This position starts at an annual salary of $70,122 but may be commensurate with education and job experience.

Use our Compensation Calculator to view the total compensation package.

Responsibilities include:

• Promotes the utilization of technical services to resolve business issues within the enterprise, agency, program area, division or product line.
• Provides technical leadership on complex business intelligence projects and performs as a Subject Matter Expert in business or functional area.
• May lead re-engineering team and act as project manager in some cases.
• May participate in strategic planning processes for Information Technology Division, seeking opportunities to apply current and future service offerings to meet the needs of current and potential customers.
• Develops technical standards and policies to meet the needs of customers, peers and management.
• Recommends and facilitates quality improvement efforts.
• May serve as a team leader providing guidance, advice, supervision and/or training to other Business Analysts.
• Assists, directs, trains, monitors, and coordinates the work of less experienced staff and assists with the development of difficult and highly complex programs.
• Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry best practices.
• Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams.
• Establishes contracts for the procurement of technical business solutions.
• Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs.
• Provides leadership in the development of strategic plans based on customer needs.
• Analyzes business and user needs, documents requirements, devises new technical business system solutions, and translates into proper system requirement specifications.
• Devises or modifies procedures to solve problems considering telecommunications equipment and systems or computer equipment capacity and limitations, operating time, and form of desired results.
• Facilitates the delivery of technical business solutions.
• Manages the expectations of customers, peers, vendors and management.
• Establishes contracts for the procurement of technical business solutions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Thorough knowledge of the organization's business systems and commercial business applications.
• Thorough knowledge of technical problems and solutions as they relate to the current and future business environment.
• Advanced knowledge of the application of software…