Field support Engineer; Desktop/Helpdesk
Listed on 2026-03-06
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IT/Tech
IT Support, Technical Support
Location: Indianapolis
Company Description
Tech Dravin is a trusted provider of IT consultancy and field service operations (FSO), offering customized and scalable solutions to enable businesses to excel in today's dynamic digital environment. With a team of over 30 certified professionals, including IT consultants, field service specialists, and software engineers, we deliver impactful, technology-driven outcomes. Specializing in IT consultancy, FSO, staffing solutions, and IT procurement services, we focus on optimizing processes, improving efficiency, and empowering businesses with the tools they need to succeed.
Known for reducing costs and improving operational workflows, we are committed to creating measurable business value by aligning technology with people‑centric strategies.
We are seeking a motivated Field Support Engineer (Desktop/Helpdesk) for a full‑time, on‑site role based in Indianapolis, IN. This position involves providing exceptional technical support for hardware, software, and operating systems, troubleshooting IT issues, and assisting users with resolving technical challenges. Responsibilities include installing, configuring, and maintaining computer systems, identifying and addressing system malfunctions, and offering customer support to ensure user satisfaction.
The Field Support Engineer will also collaborate with the broader IT team to maintain optimal system performance and reliability.
- Strong skills in troubleshooting and technical support to efficiently address hardware, software, and network‑related issues.
- Customer support and customer service experience to ensure positive user interactions and address inquiries effectively.
- Proficiency in operating systems, including installation, configuration, and maintenance of Windows, macOS, and other OS platforms.
- Excellent interpersonal and communication skills for effectively resolving issues and collaborating with team members.
- Relevant certifications such as CompTIA A+, Microsoft Certified:
Modern Desktop Administrator, or equivalent are a strong advantage. - Familiarity with remote desktop applications and help desk software is a plus.
- At least 1‑3 years of experience in a related technical support or field service role is preferred.
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