Center Technician

Company Description

Nine Star Connect is a member-owned cooperative that provides innovative electric and communication solutions. It delivers fiber optic connectivity supporting Broadband, Voice Services, Hosted Phone Solutions, Television, and security. As one of the first companies in the U.S. to combine communications and electricity, Nine Star Connect prioritizes customer satisfaction and community growth. Based in McCordsville, IN, the company is at the forefront of smart utility technology and smart grid deployment, dedicated to serving unserved and underserved areas with forward-thinking solutions for a sustainable future.

This is a full-time, on-site role located in McCordsville, IN for a Support Center Technician. Responsibilities include responding to client inquiries, delivering technical support, troubleshooting technical issues, and ensuring effective communication to resolve issues efficiently. Day-to-day tasks involve diagnosing and fixing software and connectivity problems, engaging with customers to provide exceptional service, and collaborating with the technical team to enhance the user experience.

• Proficiency in Technical Support and Troubleshooting to diagnose and resolve customer issues efficiently
• Strong expertise in Information Technology and Software usage and implementation
• Effective Communication skills, with the ability to explain technical concepts to non-technical users
• Strong organizational and problem-solving abilities
• Previous experience in a technical or IT support role is preferred
• Associate or Bachelor's degree in a related field, or equivalent experience