Data Center Manager

Overview

Position is responsible for overseeing the 24x7 operation and integrity of the City-County IT infrastructure supporting data center and network services. Manager is responsible for setting policy and defining processes and procedures for the data center and network teams as well as ensuring adherence to said policies, processes and procedures. Manager works closely with the Chief Operating Officer and Chief Technology Officer to define the City-County's next generation data center and network services architecture, and Manager will oversee the implementation of said architecture.

The Data Center & Network Manager oversees operations including, but not limited to, supporting the City-County's hyperconverged infrastructure environment, enterprise-wide backup solution, 850+ terabytes of storage, 800+ network devices, 300+ circuits, the City-County fiber optic network throughout Marion County and 9,000+ exchange mailboxes. This position is also responsible for supporting and monitoring the interconnectivity and integration between all enterprise applications (both third-party and internally-managed) and the City-County technology infrastructure and connectivity for 150+ geographical locations throughout Marion County.

The incumbent will ensure the Information Services Agency (ISA) delivers a reliable, available and secure data center and network environment. The wide scope of business needs served across City-County agencies by the data center and network requires a manager with strong leadership skills who can navigate the distribution of finite resources to address competing customer projects while maintaining a healthy working relationship with ISA's Infrastructure & Operations provider(s) and holding contractors accountable to clearly defined Service Level Agreements.

Key areas of focus include the need to develop robust and collaborative relationships with each of the business divisions, and position infrastructure and the data center to support and drive a digital transformation agenda. In practice, this will require attention to transforming IT service management (ITSM) with a more agile approach in parallel with the lean culture developing elsewhere. Product families will become more prominent, requiring the development of warm skills and a strong dose of emotional intelligence, along with the ability to successfully manage across different functions and organizations.

There is a necessity to gain a real understanding of how the business organization works, and what their business drivers and issues are and how they fit into ISA's (and the City-County's) IT Strategic Plan. The ideal candidate will have solid technical infrastructure experience, strong project management acumen and excellent vendor management skills, in addition to a superior, service-oriented approach to infrastructure operations.

This individual is responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved. As a member of the IT management team, this position contributes to the development and execution of the enterprise wide IT strategy set by the Chief Information Officer.

The Information Services Agency (ISA) provides information technology services to the city-county. It helps each of the city-county agencies and departments achieve their mission through technology solutions. ISA aligns its objectives with the business of city-county partners to provide accessible and reliable services to local citizens, businesses and visitors.

The City of Indianapolis Marion County is an equal opportunity employer
. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• Leads the data center and network engineering team to support the City-County IT environment.
• Serve as the escalation point for data center and network engineers for problem, incident, request and resolution activities.
• Provides functional advice and work leadership for data center and network engineers, which requires advanced knowledge of data center and network technologies.
• Solves complex engineering and technical problems where analysis of the situation requires in-depth evaluation of various technical, policy and cost-related factors.
• Works with the Service Delivery Manager to ensure all incidents and problems are properly documented and monitors the Root Cause Analysis (RCA) process for all data center and network issues requiring RCA action.
• Represents changes in the Change Advisory Board (CAB) meetings for the data center and network teams.
• Ensures infrastructure changes are conducted, managed and communicated properly.
  
  Responsible for creating and updating policy or standard operating procedure…