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TrackWise Support Engineer
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-03-02
Listing for:
TechDigital Group
Full Time
position Listed on 2026-03-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Track Wise Support Engineer Primary Responsibilities
- Provide technical support for Track Wise users, troubleshooting and resolving issues promptly.
- Perform system monitoring, health checks, and performance tuning.
- Manage user accounts, permissions, and access controls within Track Wise.
- Implement and maintain Track Wise configurations, workflows, and data structures.
- Manage and support Track Wise environments (development, test, production).
- Develop and maintain custom Java-based components and integrations for Track Wise.
- Troubleshoot and resolve Java-related issues within the Track Wise environment.
- Understand and utilize Java APIs for Track Wise integration.
- Manage and maintain the Track Wise web application, including server configuration and deployment.
- Troubleshoot and resolve web application issues.
- Develop and maintain Crystal Reports for Track Wise data analysis and reporting.
- Manage and support Team Access configurations and integrations.
- Create and maintain Team Access reports.
- Understand and apply QM principles and best practices within the Track Wise system.
- Support the implementation and maintenance of QM processes within Track Wise.
- Manage and track support tickets and issues using a ticketing system.
- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.
- 6-10 years of experience as a Track Wise Support Engineer.
- Strong knowledge of Track Wise Quality Management System (QMS).
- Hands-on experience with Track Wise configuration and administration.
- Proficiency in Java development and troubleshooting.
- Experience with web administration and server management.
- Experience with Team Access and Crystal Reports.
- Strong understanding of Quality Management (QM) principles and best practices.
- Experience with issue management and ticketing systems.
- Excellent troubleshooting and problem‑solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
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