Associate Director – Global Service Management Platform Architect

Location: Indianapolis

impacts of new requirements, and provides controls to ensure the correct technical solutions, with the right security standards are delivered. You will  strong technical abilities, a sound understanding of business strategy and policies that govern the Service Management platforms and  advanced experience and knowledge of Service Now security, as well as alignment to the The ideal candidate will embrace emerging technologies, like AI and Automation, driving adoption across an enterprise, paired with demonstrating an enthusiasm for leveraging platform capabilities within new areas of the business.

These skills will enable improved user efficiency and experience and help support the broader Company purpose of making life better for people around the world.

You will engage deeply with enterprise architects, Cyber Security, the Lilly Global Service Management Platform team, cross functional IT partners, and vendors to enhance the Service Now capabilities, security model and deliver new bleeding edge functionality. You will have the desire and proven ability to cut through ambiguity and re-imagine how services should be established and managed to ensure the highest levels efficiency.

You will be a respected and robust technical partner who feels obligated to focus on enterprise value-based outcomes – one that can establish new enterprise capabilities through engagement with cross functional partners and vendors whilst minimizing technical dept.

Demonstrate your technical proficiency and governance of the Service Now platform, along with thought leadership and counsel to the Product Managers, along with delivery execution oversight and coaching to technical development teams.

Exhibit proven ability to define and drive the technical approach for best practices, policies, and procedures related to design and development of platform applications, security, and integrations. Ensure effective impact analysis of platform changes, maintaining consistency and adherence to Standard Operating Procedures concerning architecture, security, data, integrations, and processes.

Advise on key program initiatives and technology roadmaps. Lead compliant/secure tech implementation. Influence automation toolset implementations to be aligned with strategic roadmap and standards. Maximize value derived from toolset by increasing knowledge across Tech at Lilly of capabilities

Leverage automation and self-service initiatives to enhance operational efficiency and user experience.

Ensure the effective integration of ITSM tools with other enterprise platforms. Stay ahead of industry trends and emerging technologies to enhance service management capabilities. You will maintain an unwavering emphasis on enhancing the digital user experience and boosting end-user productivity, transitioning technology from being a mere enabler to becoming the main driver of productivity for our  ready to demonstrate Applied knowledge of ITIL v3 and Applied knowledge of NIST Cyber Security Framework

Experience with Agile and Dev Ops methodologies Demonstrated influence, communication, presentation, and facilitation skills. Demonstrated strong partnership skills and influence with business partners inside business unit context. Strong organizational and communication skills with multiple examples of being able to convey complex ideas and thoughts in manners that resulted in definitive directions and results. Strong negotiation skills.  ability to challenge the status quo and strong ability to drive peers and above to
** Your Basic Qualifications
** 5+ years of experience in IT service management, with a strong focus on ITSM platforms (e.g., Service Now, BMC Remedy, Cherwell)
Proven experience with technical leadership global/diverse teams and large-scale ITSM transformations.

Experience with ITIL frameworks, service operations, and process improvement methodologies. Other locations may be considered based on appropriate experience.

Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating…