Platform Manager - Outage Management System; OMS

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The Outage Management System (OMS) Platform Manager is responsible for the ongoing ownership, operation, and optimization of the company's Outage Management System (OMS), a third-party enterprise platform used to support critical utility operations. This role ensures the OMS remains stable, available, compliant, and aligned with evolving business and operational requirements. The position focuses on system operations, vendor coordination, lifecycle management, and stakeholder engagement-not software development or product management.

System Management and Operations

• Own the day-to-day operation and support of the production Outage Management System to ensure reliability, performance, and 24x7 availability.
• Serve as the primary system owner responsible for system health, configuration, availability, and operational readiness.
• Partner with Digital, IT, and Operations teams to troubleshoot issues, manage incidents, and resolve system defects.
• Proactively evaluate OMS performance and identify opportunities for configuration improvements, operational efficiencies, and process optimization.
• Coordinate and oversee integrations between the OMS and other enterprise systems (SCADA, GIS, CIS, web platforms, cloud services, etc.), ensuring stable and accurate data flow.

Application Lifecycle and Release Management

• Manage the OMS application lifecycle, including upgrades, patches, vendor releases, and system enhancements.
• Coordinate testing, validation, and deployment of vendor-provided updates to minimize operational risk.
• Ensure system changes follow established change management, release management, and governance processes.
• Maintain system documentation, configuration standards, and operational procedures.

Vendor and Stakeholder Management

• Act as the primary liaison with the OMS vendor, managing support requests, issue escalation, defect resolution, and contractual SLAs.
• Translate business and operational needs into configuration changes or vendor enhancement requests.
• Serve as the central point of contact for OMS-related inquiries across operations, customer service, engineering, IT, and regulatory stakeholders.
• Collaborate with business partners to ensure the system continues to meet operational, customer service, and regulatory requirements.

Incident Management and Operational Readiness

• Ensure the OMS effectively supports outage detection, restoration, and customer communication during routine operations and major storm events.
• Lead OMS operational support during critical incidents, including real-time system monitoring and coordination with internal teams and vendors.
• Oversee post-incident reviews, root cause analysis, and corrective action planning.
• Ensure accurate reporting and dashboards are available to track outage performance,…