IT Support Specialist

Primary Responsibilities

• 1. Technical Support & Operations
  • Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints.
  • Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools.
  • Resolve workstation and software issues, including installation, upgrade, and maintenance of systems.
  • Document troubleshooting procedures and provide knowledge materials for end-users.
  • Participate in an on-call rotation, which may include occasional weekend shifts.
• 2. Infrastructure & Network Management
  • Design, implement, and maintain secure, scalable IT infrastructure systems.
  • Deploy and manage physical, virtual, and cloud server environments.
  • Configure and troubleshoot LAN/WAN, VPNs, switches, routers, firewalls, and wireless access points.
  • Collaborate with other IT teams to install and resolve infrastructure and system-related requirements.
• 3. Server, Cloud & Automation
  • Manage Windows and Linux servers along with AWS, Azure, or Google Cloud environments.
  • Perform patch management and system updates across environments.
  • Use scripting languages (e.g., Power Shell, Python) to automate repetitive tasks and enhance efficiency.
• 4. Backup, Recovery & Security
  • Develop, test, and maintain backup and disaster recovery procedures.
  • Ensure adherence to corporate security policies and implement network protection protocols.
  • Conduct regular system audits, vulnerability assessments, and monitor system health via tools (e.g., Zabbix, Nagios).

• Highly self‑motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends.
• Decisive and results‑driven, consistently maintaining a positive and optimistic attitude when faced with challenges.
• Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time‑to‑market, and budget management.
• Extensive experience with Agile methodologies, from strategic roadmap planning to effective delivery and execution.
• Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration.
• Exceptional critical thinking, analytical, and problem‑solving capabilities, with a knack for quickly identifying solutions to complex issues.
• Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success.