Senior Success Guide - Analytics

Location: Indianapolis

* ** The Senior Success Guide plays a pivotal role in helping customers realize value and accelerate adoption across the Salesforce Analytics and AI ecosystem. While maintaining deep expertise in Tableau, this role focuses on the convergence of Data
360, CRM Analytics (CRMA), and Salesforce Core to deliver the next generation of intelligent insights (Tableau Next).**
* ** This role delivers targeted, high-impact engagements for Premier and Signature customers. Senior Success Guides blend business acumen with technical depth to coach customers on best practices across Tableau Cloud, Data
360 integration, and AI-driven analytics. With the support of AI and automation, they provide timely, relevant recommendations that drive scalable customer outcomes in a data-first world.**
* ***
* Certifications:

****  +
*
* Required:

Tableau OR Salesforce CRM Analytics (CRMA) Consultant or Data
360**  +
** Preferred:
Salesforce Advanced Administrator, AI Specialist**
* ** Strong consultative style with the ability to influence technical and business stakeholders.**
* ** Proven ability to learn emerging AI/Data technologies quickly and thrive in a fast-paced environment.
****** 4+ years
** of relevant experience in customer success, data analytics, or technical consulting.
****** Salesforce Core Proficiency**:
Proven experience working within Salesforce Core environments and understanding the CRM data model.
****** Advanced Analytics Experience**:
Demonstrated expertise in CRM Analytics (CRMA) and Tableau.
****** Data
360 Familiarity**:
Experience or strong foundational knowledge of Data
360 (Data Cloud), including data streams, mapping, and identity resolution.**
* ** Experience embedding Tableau or CRMA components within Salesforce Lightning pages.**
* ** Knowledge of Einstein Discovery, Predictive Modeling, or Generative AI applications in analytics.**
* ** Bilingual or multilingual fluency.**
* ** Experience supporting enterprise-scale data environments (Snowflake, Big Query, etc.) in conjunction with Salesforce.**
* ** Trailhead Ranger status with a focus on Data
360 and AI trails.
** When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
* be your best*, and our AI agents accelerate your impact so you can
* do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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