Application Support Engineer
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-03-01
Listing for:
ATS Automation Tooling Systems Inc
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Database Administrator, Technical Support, Data Analyst
Job Description & How to Apply Below
Location:
Indianapolis, IN, US, 46250
Date:
Feb 20, 2026
We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis, IN. This role is ideal for an engineer with strong SQL and application troubleshooting experience
, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.
Key Responsibilities
- Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
- Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
- Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
- Support application lifecycle activities
, including deployments, upgrades, patches, and validation support in GxP-regulated environments - Partner with business users, IT, and engineering teams to identify recurring issues
, propose improvements, and enhance application performance and stability - Create and maintain support documentation
, SOPs, runbooks, and knowledge base articles - Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements
Required Qualifications
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
- 3–6 years of experience in application support, systems support, or manufacturing IT
- Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
- Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
- Familiarity with incident, problem, and change management processes (ITIL or similar)
- Strong communication skills and ability to work effectively in an on-site, cross-functional environment
Preferred Qualifications
- Experience supporting manufacturing execution, quality, Data Historization and/or laboratory systems
- Knowledge of GxP validation
, audit support, and regulated change control - Experience working with SQL Server, Oracle, or similar relational databases
- Exposure to global application support models and follow-the-sun operations
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