Global Application Engineer

Overview

We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis, IN. This role is ideal for an engineer with strong SQL and application troubleshooting experienc
e, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment

.This person must embrace a team-first approach by sharing responsibilities, coordinating efforts, and stepping in where needed to maintain momentum. Ensures timely completion of work through strong communication, mutual accountability, and a commitment to shared goals

• es Provide Tier 2 / Tier 3 application suppo
  rt for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analys
• isUse SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as need
• ed Serve as a technical escalation poi
  nt for complex application and data-related issues, coordinating with global support teams and develope
• rs Responsible for the full lifecycle management of global applications supporting pharma production operations, including rollout, configuration, validation, patching, and version upgrades. Coordinates feedback from site users and operational stakeholders, translating needs into actionable requirements for developers to drive future product develop men
• t.Partner with business users, IT, and engineering teams to identify recurring issu
  es, propose improvements, and enhance application performance and stabili
• ty Create and maintain support documentati
  on, SOPs and knowledge base articl
• es Ensure compliance with GxP, data integrity, change management, an
  d cybersecurity require men
• ts Develops, documents, and executes comprehensive test cases for global applications used across pharmaceutical operations, ensuring compliance with validation standards and regulatory requirements. Collaborates with cross‑functional teams to verify functionality, identify defects, and support timely resoluti

• ons Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experien
• ce)3–6 years of experience in application support, systems support, or manufacturing
• ITStrong hands-on experience wi
  th SQL (querying, troubleshooting data issues, performance analys
• is)
  Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environme
• nts Familiarity wi
  th incident, problem, and change management proces
  ses (ITIL or simil
• ar)
  Strong communication skills and ability to work effectively in an on-site, cross-functional environm

• ions Experience support
  ing manufacturing execution, quality and/or laboratory sys
• tems Knowledge of GxP valida
  tion, audit support, and regulated change con
• trol Experience working w
  ith SQL Server, Oracle, or similar relational datab
• ases Exposure to global application support mo
  dels and follow-the-sun operat