Service Desk Lead - Operations & Escalation Champion
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-03-01
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, IT Support, Systems Administrator
Job Description & How to Apply Below
A leading technology services provider is looking for a Service Desk Lead in Indianapolis, Indiana. This role involves supervising day-to-day service desk operations, ensuring quality service delivery, and leading shift teams. Candidates should have a bachelor's degree and 6+ years of service desk experience, including 2 years in a supervisory position. Knowledge of ITIL principles is essential. The compensation range for this position is $84,900 - $154,500.
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