Lab Systems Admin

Responsibilities

• Coordinate vendor onboarding and identity management, creating and validating Client identities, LDAP accounts, and Service Now requests for system access.
• Support system rollouts by setting up account security, verifying vendor access, and facilitating instrument setup and qualification activities.
• Ensure systems are patched, validated, and aligned with IT and QA standards.
• Manage IT ticket requests for laboratory and production systems, triaging, troubleshooting, and resolving issues efficiently.
• Provision and deactivate user accounts across systems, ensuring compliance with access control policies and segregation of duties.
• Execute periodic and annual access reviews, coordinating with system owners and QA to identify and remediate discrepancies.
• Maintain laboratory computer system endpoints for compliance and security, develop and publish knowledge articles, and collaborate with internal teams and external vendors to ensure smooth system operations.

• Coordinate onboarding of external vendor contacts for system access.
• Validate and create Client identities and LDAP accounts for service engineers.
• Submit and manage Service Now requests for vendor access to Empower and related systems.

• Oversee account security setup system during rollouts.
• Confirm vendor access for instrument setup and qualification activities.

• Ticket triage and management through email or Service Now queue.
• System troubleshooting.

• Provision and deactivate user accounts across relevant systems.
• Maintain compliance with access control policies and segregation of duties.

• Execute scheduled access reviews to validate user permissions.
• Coordinate with system owners and QA to ensure timely completion and remediation of discrepancies.

• Maintain and monitor laboratory computer endpoints for compliance and security.
• Ensure systems are patched, validated, and aligned with IT and QA standards.

• Develop and publish knowledge articles for system processes, troubleshooting, and best practices.
• Keep documentation updated to support user self-service and audit readiness.

• Act as liaison between internal stakeholders and external vendors for technical and compliance requirements.
• Collaborate with Analytical Development, IT, and vendor teams to ensure smooth onboarding and system configuration.

• Bachelor's degree in engineering, Life Sciences, or a related technical discipline.
• Proven experience supporting system rollouts, including account security setup, vendor access verification, and instrument setup and qualification activities.
• Strong background in IT ticket management, troubleshooting, and resolution for laboratory and production systems.
• Hands‑on experience in user access management, including provisioning, deactivation, and maintaining compliance with access control policies and segregation of duties.
• Experience executing periodic and annual access reviews, coordinating with system owners and QA to remediate discrepancies and ensure audit readiness.