Systems Support Specialist

Systems Support Specialist

HighPoint Digital's professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of System Support Specialist contributes to HighPoint Digital by testing the functionality of systems, links, formatting, layout, and accuracy of all content in multiple environments.

• Maintain, test, and develop enhancements for the applications (LMS, HTKR, UCMC, Content Viewer, SharePoint, etc.) based on user needs and business requests.
• Track content deployment requests, ensuring QA has been completed in each environment as content works its way through environments until the deployment is verified in production.
• Perform System/508/functional testing on eLMs/NGD/Content Viewer/Applications during release cycles.
• Work with project managers and Business Partners to help plan releases.
• Create task lists.
• Develop plans of implementation.
• Communicate issues, concerns, and status reports.
• Test the functionality of systems, links, formatting, layout, and accuracy of all content in multiple environments.
• Track all content deployments to ensure testing has been completed in each until verified in production.
• Develop and maintain test cases for application release testing.
• Maintain and develop tools used during verification process.

• Ability to track multiple work products in numerous environments.
• Strong written and oral communication skills.
• Ability to follow test cases, checklists, job aids, SOPs, and any other team documents.
• Analytical skills for data analysis.
• Ability to support and engage in multiple initiatives simultaneously.
• Creative problem‑solving skills in a fast‑paced environment.
• Ability to take initiative to stay current on latest products, system releases, processes, and industry trends.
• Knowledge in JavaScript, Java, SQL, XSLT/XPath, CSS, Ruby, and Bash.

• High school diploma or equivalent (GED) and 1 to 3 years of related experience and/or training.
• Testing experience preferred.

HighPoint is a growth‑oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth‑oriented and employee‑focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.

HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission‑critical objectives.

At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer's mission‑critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.

HighPoint is a privately held company with a team of over 130 passionate professionals spread across 12 states in the U.S.

HighPoint Digital, Inc. is an equal opportunity employer.

HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint's legal duty to furnish information.