IT Technical Writer

Mindlance is a national recruiting company that partners with many leading employers across the country.

Produce system documentation from content provided by subject-matter experts (SMEs). Assist SMEs in creating quality documentation by providing guidance on format. Supports and/or contributes to the design, development, and delivery of end‑user training and/or procedures. Revise documents to support the resolution of incidents (Trouble Tickets) within committed service levels. Revise documents in support of the execution of change requests in compliance with local change control procedures.

Operate with a quality mindset (capable, in control, compliant, and continuously improving).

• Document business and IT processes and systems.
• Quickly comprehend complex business processes and IT terminology to participate in technical discussions and document understanding.

• Strong communication and writing skills.
• Ability to quickly comprehend complex business processes and IT terminology.

All your information will be kept confidential according to EEO guidelines.