More jobs:
IT System Administrator
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-02-28
Listing for:
EXOS
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Cybersecurity, IT Support, Systems Administrator
Job Description & How to Apply Below
Overview
This role owns patch management execution and outcomes for Managed Services clients while serving as a co-owner/administrator of the MSP technology stack that enables reliable service delivery. The position is responsible for administering and optimizing core MSP platforms (N-Central, Hudu, Auto Elevate, and related technologies), maintaining consistent operational standards, and continuously improving patching, reporting, remediation, and tooling workflows through automation-first practices.
Responsibilities- Own the MSP patching program for workstations and servers across client environments, ensuring consistent patch cadence and measurable compliance.
- Plan, schedule, and execute patch deployments across Windows and Linux systems, including security updates, feature updates, drivers (where applicable), and third-party patching.
- Maintain and improve patching workflows including:
- Testing rings / pilot groups
- Maintenance windows
- Rollback procedures and mitigation plans
- Validate updates in controlled groups prior to broad deployment to minimize business disruption and reduce patch-related incidents.
- Monitor patch execution and failure rates, troubleshoot root causes, and drive timely remediation.
- Collaborate with internal teams (Service Desk, Security, Compliance, CSMs) to align patching schedules, maintenance windows, and client expectations.
- Maintain accurate documentation for patching standards, schedules, approvals, exceptions, and client-specific patching requirements.
- Conduct routine audits to confirm patch policies are functioning as intended and remain consistent across all supported clients.
- Administer and optimize core MSP platform tooling to ensure reliable, consistent service delivery across all managed clients.
- Serve as an owner/administrator for key systems including:
- N-Central (patching configuration, monitoring policies, device targeting, automation policy support)
- Auto Elevate (privilege workflows, policy alignment, operational support)
- Additional MSP tools as needed for service delivery
- Standardize configurations, naming conventions, policies, and operational “known good” baselines across the managed environment.
- Improve monitoring, alerting, and reporting visibility related to patching, compliance, and endpoint/system health.
- Ensure documentation and operational processes remain current as tools evolve, and drive continuous improvement in how tooling is used.
- Partner with Security and Compliance to ensure patching practices align with organizational and regulatory expectations.
- Support vulnerability remediation workflows by prioritizing and applying security patches that reduce risk exposure.
- Track and report patch-related risk reduction using vulnerability and compliance metrics (e.g., vulnerability scores, critical patch aging, compliance percentages).
- Provide consistent reporting to IT leadership on patch health, trends, risks, and exceptions, with actionable next steps.
- Identify repetitive patching, remediation, and tooling administration work that can be automated and implement automation to reduce manual technician effort.
- Build and maintain automation for common operational needs such as:
- Pre/post patch checks
- Failed patch remediation actions
- Automated reporting and compliance summaries
- Device targeting, ring assignments, and standard configuration enforcement
- Develop, test, and maintain scripts and automations (Power Shell/Bash and platform-based workflows) that are reliable, well-documented, and safe for production use.
- Establish repeatable “known good” processes and guardrails to reduce patch risk and improve consistency across clients.
- Coordinate patching activities to minimize disruption to business operations during maintenance windows.
- Work with client stakeholders through internal teams (CSMs/Service Desk) to address patch exceptions, business constraints, and risk-driven priorities.
- Contribute to continual service improvement by identifying root causes of recurring patch issues and implementing long-term fixes.
Education…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×