Engineering Manager, Modern Virtual Workspace

Overview

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

This position requires a hybrid work model out of one of the listed locations:
Plano, TX;
Indianapolis, IN;
Portsmouth, NH;
Boston, MA.

• Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
• Own end-to-end engineering and operations for virtual applications and desktop platforms, including roadmap, service health, SLAs/SLOs, performance and cost
• In partnership with the Product Owner, define and track KPIs (e.g., login time, connection success rate, session stability, cost per user per month, CSAT/NPS).
• Monitor team effectiveness, remove roadblocks, manage dependencies, and continuously improve engineering flow and quality.
• Initiates and fosters collaborative partnerships across technology and business stakeholders, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
• Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
• Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
• Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
• Hire and develop talent; conduct performance reviews; drive growth through coaching, mentoring, rotations, and special assignments.
• May establish financial plan for the application, portfolio or overall unit and manages to plan.
• May lead efforts to evaluate, select and implement new technologies to enhance application or platform.

• Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s
• Minimum of five years’ experience in a practice relevant domain including delivering software solutions in an agile environment.
• 3 years in a people leadership role preferred.
• Able to manage complex technology development concepts, capabilities and maturity.
• Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
• Demonstrated ability to operate collaboratively and build consensus.
• In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco