Senior Success Guide- Data

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Customer Success

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.
Data Cloud is the foundation of Agentforce, enabling real‑time, intelligent decision‑making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context‑aware AI automation, hyper‑personalized customer interactions, and predictive insights
, driving greater operational efficiency and business value.
Additionally,
Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds
, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI‑driven marketing automation, personalized engagement, and predictive customer insights
. By powering hyper‑personalized experiences and real‑time decision‑making
, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both.

• Be a trusted Data Cloud subject‑matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI
• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud usage
• Run engagements aligned with Data Cloud product capabilities, tailoring conversations to the unique needs and opportunities of our customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership when possible through mentoring and knowledge sharing

The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of the Data 360 platform. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data capabilities.
The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption.

Collaboration is at the core of our success, and as a Data Cloud Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.

• 4‑6 years experience in a customer‑facing role in the technology industry, preferably with strong Data 360 and AI expertise
• Experience with Data 360 and…