ServiceNow Technical Consultant

Service Now Technical Consultant

R7231

Full time

Remote

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Service Now Technical Consultant ready to take us to the next level! If you have strong proficiency in Service Now platform architecture and expertise in JavaScript, HTML, and API integrations, apply now.

We are looking for a Service Now Technical Consultant to deliver technical solutions for our clients by leading workshops, designing and configuring solutions, performing hands‑on development, and troubleshooting complex system issues. This position will be Full‑Time and Remote
, with candidates required to be located within the states operating on Eastern Standard Time
.

Only work authorizations that will not require sponsorship now or in the future will be considered.

• Lead technical workshops to gather requirements, design solutions, and configure the Service Now platform (workflows, UI policies, business rules, script includes)

• Perform hands‑on development using JavaScript, HTML, CSS, and API integrations (REST, SOAP, Integration Hub)

• Guide clients toward standard platform capabilities, focusing on configuration over customization

• Create technical design documents, test scripts, and user stories while performing unit testing and code reviews

• Serve as an escalation point for complex technical issues, implementing solutions that improve performance

Required:

• 5 years of experience in a Senior/Principal role requiring deeper expertise in specific workflows

• 5 years of strong proficiency in Service Now platform architecture, including UI Builder (UIB), Flow Designer, Work spaces, and Employee Center

• 5 years of experience with JavaScript, XML, HTML, and CSS

• Ability to translate business needs into technical requirements, demonstrated through previous consulting or implementation roles

Preferred:

• Certified Service Now System Administrator (CSA) in relevant modules such as ITSM, ITAM, SPM

• Certified Implementation Specialist (CIS) in relevant modules such as ITSM, ITAM, SPM.

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations or (888) 824 – 8111.

$102.50 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.