Senior Success Architect

Location: Indianapolis

Success Architects play a flexible and pivotal role in supporting a wide range of customers. They act as the customer's first point of contact for a mix of reactive and proactive needs. This includes
** providing frontline technical support** (Support),
** delivering educational 'Guide' sessions
** to drive feature adoption, and
** assisting with foundational architectural health checks** (basic Architect). They collaborate closely with senior Success Architects and Support Engineers to triage complex issues and ensure customers are on a path to long-term health, bridging the gap between daily challenges and long-term success.
** Innovate & Solve Problems** –
** Triage
* * capability gaps and design inefficiencies,
** resolving common issues directly
** and
** escalating complex architectural challenges
** to senior Success Architects.
* ** Strong working knowledge
** of Salesforce products, platform capabilities, technical governance and best practices.
* Experience
** participating in
** complex implementations and understanding integration principles.
* Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
* Familiarity with industry- or vertical-specific solutions (preferred).
** 3-5+ years
** of hands-on technical experience (e.g.,
** Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin**).
* Ability to assess business objectives, propose solution options and drive stakeholder alignment.
* Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences.
* Skilled in creating clear, visually compelling design documents for diverse stakeholders.
* Proven ability to
** manage customer-facing discussions
** and explain technical concepts clearly.
* High proficiency in English.
* Ability to identify design inefficiencies, recommend optimizations and drive customer transformation.
* Provide data-driven insights on customer success stories and industry trends.
* Passion for continuous learning and staying ahead of emerging technologies.
* Desired Technical Skills
* ** Strong functional and configuration knowledge
** of Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management.
* Ability to configure and optimize these features to meet business needs.
* Proficient in
** understanding and troubleshooting
** data models, relationships (lookup/master-detail), validation rules and data governance best practices.
* Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (Mule Soft, Informatica) and third-party connectors.
* ** Strong understanding
** of role hierarchy, sharing rules, profiles, permission sets and security configurations.
* ** Ability to review
** a customer's security model for common issues.
* Skilled in
** identifying common anti-patterns
** and
** escalating
* * to senior architects for resolution.
* Ability to
** read, understand, and debug
** APEX, Visualforce, and Lightning Web Components (LWC).
* Hands-on development experience is a strong plus, but the primary focus is on configuration and troubleshooting.
* Familiarity with governor limits and best practices for efficient code execution.
* Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures.
* Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay.
* Certifications
*
* Note:

** this role is office-flexible, and the expectation is to be in office a minimum of 3 days per week.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
* be your best*, and our AI agents accelerate your impact so you can
* do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing…