Web Account Manager

Our client, a global technology consultancy/provider, is looking to bring on a Web Account Manager, to work on their large pharmaceutical client. This role is preferred hybrid in Indianapolis, but can be remote, will be around 40 hours per week, and 12 months in duration, with potential to extend.

Client is advancing its UE Website strategy to enhance customer engagement, increase compliance, and streamline content delivery. The Account Manager provides project management leadership for website portfolio initiatives across global and local markets, partnering with brand teams and cross-functional collaborators to define, build, launch, and improve website performance. This role requires a proactive problem solver to deliver innovative, compliant, and customer-centric digital experiences.

• Ensure web launch-readiness capabilities for upcoming and ongoing website launches.
• Define, oversee, and maintain a master project timeline for all websites using project management software to track milestones and dependencies.
• Collaborate with Tech team, UX, personalization, compliance, medical, legal, and regulatory partners to ensure seamless execution.
• Track and communicate initiative progress to internal stakeholders and external agency partners.
• Proactively identify risks and issues, resolving them before they affect business outcomes.
• Review website health and performance using data-driven insights and monthly reports to guide optimization efforts.
• Provide recommendations to improve the UE web operating model and increase operational efficiency.
• Support the development and maintenance of website standards and guidelines.

• Operational Excellence:
  Expertise in managing multiple projects simultaneously while balancing priorities and deadlines.
• Technical Knowledge:
  Deep understanding of website tactics, the digital development lifecycle, and accessibility principles.
• Leadership & Influence:
  Ability to lead without formal authority, aligning stakeholders and driving outcomes through influence.
• Adaptability:
  Agile learner capable of quickly adapting to changing priorities and evolving business needs.
• Collaboration:
  
  Strong emotional intelligence (EQ) with the ability to build long-lasting relationships and act on feedback.

• Bachelor’s Degree (BA/BS).
• Masters or MBA preferred.

• 3+ years of marketing and/or advertising agency experience.
• 3+ years of operations, project management, and digital web experience.
• Demonstrated experience with Adobe AEM, EDS, or similar site platforms.
• Product and launch experience, specifically including pharmaceutical brand launches.

• Strong verbal and written communication skills.

• Strong working knowledge of Quality and MLR (Medical, Legal, Regulatory) review process steps.
• Understanding of advertising agency structures and operating models.
• Experience delivering client-focused solutions that meet both customer and business needs.

If you are interested in and qualified for this opportunity, please forward your resume and portfolio today! MUST HAVE 3-5 case studies to showcase.